Support
Answers to common questions. Can’t find yours? Email us, we read every message.
Playing
My yokai is asleep.
Yokai keep a bedtime by your phone’s local time and wake at 08:00.
Do I need an internet connection?
No. The game is saved and played on your device. An internet connection is only needed to watch optional rewarded ads and to make in-app purchases.
Progress and data
I lost my progress.
Progress is saved on your device only. There is no account or cloud save. Deleting the app, or changing devices without a device backup (iCloud Backup or a computer backup), erases it, and we can’t recover it for you.
How do I start over or delete my data?
Delete the app from your iPhone. That removes your progress and settings, because nothing is stored anywhere else.
Purchases and ads
A purchase didn’t arrive.
Open the Shop. Purchases that were interrupted are delivered when the Shop opens. If it still hasn’t arrived, email us with the date and the item.
Can I get a refund?
Purchases are processed by Apple, so refunds are handled by Apple, not by us. You can request one at reportaproblem.apple.com.
I watched an ad but didn’t get the reward.
The reward is given only when the ad plays to the end. If an ad fails to load or closes early, check your connection and try again a little later. If it keeps happening, email us with the time it happened.
How do I change ad privacy choices?
Go to Home › 音 Sound › AD PRIVACY, and iOS Settings › Privacy & Security › Tracking. Details are in the Privacy Policy.
Contact
Email contact@offgridstudio.app with “Yokai Kingdom” in the subject. Please include your device model, iOS version and game version. Bug reports and ideas are welcome too.